J’s Luxury Autos: Redefining Automotive Excellence

 

Founded on June 12, 2023, by Juwan Twist, J’s Luxury Autos began as a single-SUV dealership, originally known as Juwan’s Sports Utility. Through dedication, innovation, and an unwavering commitment to excellence, we have since evolved into a premier dealer of luxury vehicles.

 

In January 2025, we expanded our legacy by acquiring Anarchy Automotive, further enhancing our capabilities and strengthening our position in the market.

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In February 2025, we expanded our services to include expert mechanical repairs, dependable roadside assistance, and premium auto upgrades and customizations—ensuring our customers receive top-quality care, convenience, and personalization.

 

At J’s Luxury Autos, our mission is clear: to provide an unparalleled automotive experience, combining world-class vehicle sales, expert mechanical services, and an uncompromising standard of quality. Whether you're searching for luxury, performance, or precision craftsmanship, we are here to exceed expectations at every turn.

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Corporate Management

• C.E.O: Juwan Twist

• C.O.O. J's Luxury Autos

• C.O.O. Anarchy Automotive

• C.O.O Customs/Mechanical

Regional Management

• Regional Manager N: Avar Mizrahi

• Regional Manager S: N/A

• Regional Manager: Mechanical

Branch Management

• General Manager Mercedes: N/A

• General Manager Bentley: N/A

• General Manager Audi: Jay Jaye

• General Manager BMW: N/A

• General Manager Classics: Cole Davies

• General Manager Motorcycles:

• General Manager Commercial:

• General Manager EV:

• General Manager: Water Craft:

• General Manager Donks: N/A

• General Manager: Sports: Brawley Corleone

• General Manger Customs: Sean Himanez

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Position General Responsibilities

• C.E.O

  • The person in this position is the owner and carries all liability of  the company.

• C.O.O

  • The person in this position is in charge of advising the  CEO and ensuring all operation  of the branches below their assigned operation.

• Regional Manager

  • The person in this position is responsible for overseeing operations of establishments assigned to their region.

• ​General Manager

  • The general manager is responsible for operations of a specific location.

    • Conduct interviews for new hires.

    • Terminate employment of employees if needed.

    • Ensure conduct of employees is of company standards.

    • Ensure stock is visible

    • Introduce new stock

    • Promote current and new stock.

  • Mechanic General Manager will do all of the same tasks as store general manager.

• Car Dealers

  • Provide keen customer service to potential buyers.

  • Make suggestions.

  • Display general knowledge of the vehicles.

  • Swap out vehicles for buyers upon request.

  • Authorized to make "deals" within a reasonable amount for customers.

• Mechanics

  • Mechanics are the usually the face of the company and who customers will come in contact with the most.

  • Ensure customer vehicles are kept in shape.

  • provide customers with quick and efficient customization of their vehicles.

  • provide roadside assistance and towing for customers who cant make it into the shop.

  • Ensure customers have access to repair kits as well as  self install radio kits.

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Employee Conduct While working

• Time & Attendance

  • All employees are expected to work 5 days/week and 1hr/day at bare minimum.

    • You cannot combine these days or times. Ex: You cant work 5 hours in 1 day and consider that to be your whole week.

    • This is the bare minimum. Do not expect promotions or special incentives if you are doing the bare minimum.

• Attire while working

  • Car dealer employees are expected to be in business casual attire at all times while working.

  • Mechanic employees are expected to be in the J's luxury mechanic uniform

    • Male Torso: 653| Torso2: 1 /  Pants: 224| Pants2: 1 ||Shoes must be either black or white

    • Female Torso: 686| Torso2: 1/ Pants: 246| Pants2: 1 || Shoes must be either black or white

• Be Available/Alert

  • During your shift, you are expected to be in your assigned location.

  • Mechanics must go into the Business Central app on their phone and put themselves in service.​

    • When in service, you are expected to respond to ALL calls for assistance.

  • Car dealers must be in their assigned dealership while on duty.

    • In some cases, you can be requested at a dealership where no assigned employees are currently working

    • You will be required to assist in general inquiries from customers if this happens.

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On boarding/Hiring Process

• To start the on boarding process, a candidate must first apply for employment.

  • No one will be hired without first doing so

    • The only exception to this will be if open interviews are held to fill positions.

  • Applications must be filled out completely and professionally to be considered.

• If a candidate has been selected as a potential employee, they will receive either an email or text message from a member of management to set up an interview.

  • Candidates will have 72 hours (3 days) to respond with a date and time that works them to move forwards.

    • Failure to respond will have the application removed from consideration.

  • During an interview, candidates will be asked an assortment of question to assist in determining eligibility.

    • Interviews are expected to be professional and 100% rp events. Failure will to comply will have candidacy removed.

• Only a member of management can officially hire someone as an employee.

  • A member of management can delegate interviewing to any member of their team, manager or not, but must be the same position or hire that the candidate is applying for

    • In this case, the candidate will go through a 2 step process..

      • 1. Initial screening by another employee

      • 2. After recommendation from previous interviewer, final interview by actual manger to finish the hiring process. This will not be another full interview. Just addressing some final concerns if there are any.

  • A member of management cannot hire an candidate into the position of the same level or higher than them.

    • If there is an applicant for the same or higher position, it will be automatically handled by someone higher up.

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Training

• If a candidate is hired, they will then be placed on a 2 week probationary period.

• Please note, all new employees must server their first week cross training as a mechanic.

  •  Demonstrate general knowledge of the cars on your lot.

    • Be able to also answer general questions about the dealership & company.

  •  Demonstrate that you know how to change prices.

  •  Demonstrate that you know how to change vehicles on the lot for display.

  •  Demonstrate proper negotiation tactics.

  • Mechanics

    •  Demonstrate that you know how to give order form to customers

    •  Demonstrate that you are able to access and complete requested vehicle modifications.

    •  Demonstrate proper knowledge of billing.

      • Understand how much to charge and who.

      • Understand what tools to use for billing.

    •  Demonstrate proper use or roadside systems.

      • Understand which vehicle to take on calls.

      • Understand how to use the meter to determine how much to charge for calls.

    •  Understand how to operate the store system.

      • Be able to make repair kits and radios.

      • Understand how and when to use the shop's storage system.

  • Car dealers

  • They must demonstrate the general knowledge before being promoted to an official employee

    • The candidate will demonstrate all required tasks to their trainee before moving forward.

• During this period, candidates must learn the ins and outs of their assigned position.

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The following information is for all current employees.

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Pricing

• Employee Discounts

  • Mechanical

    • All employees of J's Luxury Autos will pay 100% the cost of parts + $5,000

  • Vehicles

    • Employees of J's luxury Autos can enjoy a discount of 5% off all vehicles purchased at J's Luxury Autos

    • Employees assigned to a specific dealership can enjoy 10% off all vehicles at that dealership only..

    • Employees will NOT receive a discount on vehicles purchased from Anarchy Automotive.

• Customer Pricing

  • Mechanical

    • Customers will pay 100% the cost of parts + $15,000 on vehicles purchased from J's luxury Autos.

    • Customers will pay 100% the cost of parts + $20,000 on vehicles purchased from Anarchy Automotive.

    • Customers will pay 100% the cost of parts + $25,000 on vehicles purchased elsewhere.

  • Roadside Assistance

    • ​Roadside assistance starts at $2500

      • An additional $50/Mile will be added onto the base price.

• VIP Pricing

  • Customers and employees may purchase additional discount by becoming a VIP members.

    • $100,000 for 15%

    • $150,000 for 25%

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Billing

• J's luxury autos has 3 methods of receiving payments from a customer.

  • Car Dealerships

    • When someone purchases a vehicle, they will be charged automatically. Employees do not have to do anything in this instance to receive payments.

    • Dealerships will only use billing options for VIP,

  • Mechanics

    • Cash Register

      • All locations that provide mechanic services will be equipped with a cash register.

        • It is usually is placed near the front or wherever the check out location is.

      • To use it, simply 3rd eye the register and you will see options for use.

        • Select the customer's name

        • Put in the amount of the bill, then confirm it.

        • Once the customer pays, you will receive an alert that they paid.

          • When they pay, you also receive your 10% commission.

    • Phone

      • You also have the option to bill someone with your phone.

        • This is always a secondary option UNLESS its for roadside assistance.

          • Roadside assistance's only option is the phone option.

      • When sending a bill with your phone, you give the customer the option to pay now or later.

        • If you offer this to them, ensure you inform them of the following...

        • "if you choose to pay later, a $1500 fee will be added to the bill"

        • "You have 7 days to pay this bill. If you don't pay it, it could increase by tipple the amount. failure to pay within 14 days could result in legal action."

      • Employee Bills

        • Employees are NOT allowed to bill themselves.

          • Another employee must bill you for any services you receive from the company.

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Providing Services

• Dealerships will provide services upon request from customer such as...

  • Updating VIP status

    • When a  customer purchases VIP the dealer must go over to the catalogue area and add the customer to VIP status. Be sure to set the correct discount percentage to the correct customer.

      • The VIP discount only counts towards that specific dealership. Not all of them.

    • Only the general manager of a dealership is allowed to set employee discounts.

      • If employees want an additional discount, they must pay full VIP price just like customers.

  • Changing Swapping Cars On Display

    • Dealerships should actively change out their vehicles on a regular basis.

      • Customers may request a vehicle that they have seen inside the catalog to be placed out for sale.

        • Keep in mind, customers will NOT be able to purchase from the catalog. Only view or test drive.

        • Employees are allowed to change display vehicles form themselves as well.

• Roadside Assistance.

  • Roadside assistance is a pivotal part of our company and is will always be in demand.

    • When a customer requests roadside assistance through the app, you mechanics must respond.

      • "Hello, does your car turn on or no?"

        • If yes, you are required to use your roadside assistance vehicle.

        • if no, you are required to use your tow truck.

          • All vehicles that do not start MUST be towed back to the shop to receive repairs. No exceptions.

  • When going to a call, you need to hit the "]" button on your keyboard

    • This will open up your distance meter.

      • Click one of the numbers to start the meter before you begin driving.

        • If it is roadside assistance, you will charge the customer the amount it says when you get to them.

        • If it is tow service, you wait until you are back at the shop to get the final amount to charge.

          • You do not need to charge for the repair separately.

          • If the customer asks for customization during this process, it must be a separate charge following normal protocols for billing.

• Customs/Upgrades

  • Customers can arrive at the mechanic shop to have their vehicles upgraded/customized.

    • If there is no one available at a garage, customers can request through the app as well.

      • Remember, all employees are trained in mechanical work. So anyone can help with customization.

  • When a customer comes in for customs, have them park their vehicle backwards in one of the bays.

    • This is to make maneuvering faster and more efficient.

  • Once parked, ask the customer what services they are looking for.

    • if they say upgrades or customization, while they are still in the vehicle say, "alright, let me get you a menu". Next, use your 3rd eye to give them the catalogue.

      • If there are other customers waiting, you can go to them and interact with them.

  • When a customer signals they are ready, be sure to get their keys from them and instruct them to stand back.

    • If they don't know how, they command to pass you their keys is "/givekey"

  • When you have their key, you can begin work on their car by 3rd eyeing and clicking "ordered tuning"

    • Be sure to note the dollar amount at the bottom of the menu.

      • This is the cost of the vehicle parts. See "pricing" above for more info on this.

    • Some customers will order painting.

      • To complete this task, you must drive their car to the center of the wall at the end of the bar (Donk Location)

        • Other locations will have a booth to drive into for painting.

    • Remember, multiple mechanics can work on the same car at one time to speed up the process.

  • Once you have worked your way through the list, be sure to bill the customer before giving their keys back.​

    • See "pricing" above for final cost. Remember disclaimer if they choose pay later option.

• Police Assist/Impound/Towing

  • In some cases, the police departments of the state will contact us to impound a vehicle.

    • They will contact you usually via phone, but also sometimes via radio.

      • When contacted, you are to get to the location of the request with your tow truck.

      • Once arrived, connect the vehicle to the tow truck as you learned in training

        • /attach

        • Built in mechanism on the larger tow truck.

          • When using this, remember to tell anyone nearby they need to stand far back (about 10-15 yards) or it may cause syncing issues when using.

          • Step1: Go to the white square near the driver door and press the down button to lower the bed.

          • Step 2: Go into the vehicle you are looking to tow and drive it onto the bed.

          • Step 3: Go back to the white square and hit "G" to lock the car in place.

          • Step 4: Press Up to raise the bed. You can then drive away as normal.

          • To release the vehicle, follow the same steps.